excellentexchange

The information in this section provides Excellent Exchange's legal policies and procedures. Please read and download the documents you need:

30-Day Trial

Excellent Exchange’s 30-Day Trial applies to our Exchange hosting service for new accounts signed up starting May 1, 2007.   Please note that initial setup fees and migration fees are non-refundable. Due to licensing restrictions, we are not able to offer refunds on BlackBerry or GoodLink fees, or for Exchange add-on features, including additional disk space, archiving, Fax via Email and SharePoint.

If you wish to exercise the out clause of the 30-Day Trial option and receive a refund of your Exchange hosting service fees, please follow the termination procedure located within the Account section of the HostPilot Control Panel within the first 30 days of the new account creation.

Acceptable Use Policy

Describes the proper and prohibited use of Excellent Exchange's Shared Hosting services. By signing up and using Excellent Exchange services, all customers agree to comply with the Acceptable Use Policy. The spirit of this policy is to ensure that our customers are using services with due regard to the rights of other Internet users and in conformity with the requirements of our network environment.

This Acceptable Use Policy ("Policy") describes the proper and prohibited use of Excellent Exchange's Hosting services ("Services") as subscribed to per the Master Service Agreement. This Policy is designed as a guideline and is not exhaustive as such. The policy can be modified from time to time effective upon posting on Excellent Exchange's web site.

The Services allow you to develop, publish, and display a web site, store data in a database, send and receive e-mail messages, maintain a bulletin board through which you can interact with the Internet users or other systems, and transmit, post, store, send and retrieve various information.

Excellent Exchange does not monitor or censor the information you make available or collect through the use of the Services with the exception of systems and network resources monitoring. However, Excellent Exchange will act upon Policy violations when such are discovered during regular monitoring processes or reported to Excellent Exchange. Excellent Exchange expects you, and all other users of the Services, to take responsibility in using the Internet with courtesy and responsibility, and be familiar with and to practice good Internet etiquette.

As consideration for Excellent Exchange's provision of Services, you agree to abide by the following provisions relating to the acceptable use of your Excellent Exchange account.

Excellent Exchange reserves the right in its sole discretion to:

• Revise this Acceptable Use Policy which shall be posted at Excellent Exchange's web site; and
• Remove any content for any reason, including but not limited to, your violation of any conditions of this Acceptable Use Policy. Excellent Exchange's right to remove inappropriate content under this Policy shall not place an obligation on Excellent Exchange to monitor or exert editorial control over the content of your account.

You agree not to use or allow access to Excellent Exchange services to:

1. Create or maintain software download or distribution sites or sites created for the purpose of mass distribution of software products. A software distribution site is defined as a site on which 50% or more of total bandwidth (data transfer) is used for programs or binary code downloads.
2. Create or maintain sites that generate system errors or exceptions that disrupt servers' performance or cause server-wide outages. This includes overriding or avoiding system settings and restrictions imposed by the terms of Services.
3. Create or maintain sites that consume thirty-five percent or more of CPU capacity or use two hundred megabytes of memory, both physical and virtual combined, on the hosting server.
4. Exceed allowed bandwidth by transferring amounts of data greater than allowed by the terms of purchased Service.
5. Violate any applicable laws, regulations, or other provisions having the force of law, either intentionally or unintentionally.
6. Impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity.
7. Employ misleading e-mail addresses or falsify information in any part of any communication.
8. Upload, transmit, disseminate, post, store or post links to any content that:
   • Prohibited from transmitting or posting by law, or by contractual or fiduciary relationship;
   • Facilitates hacking or unauthorized access or use of data, systems, servers or networks including any attempt to probe, scan or test for vulnerabilities, or to breach security or authentication measures;
   • Falsifies origin by forging TCP/IP packet headers, e-mail headers, or any part of a message header, unauthorized monitoring of data or traffic;
   • Interferes with service to any user, system or network by using flooding techniques, overloading a system or a network, staging or broadcasting an attack, or any other means resulting in a crash of a host either deliberately or by negligence;
   • Infringes or contributes to any infringement of any intellectual property, material protected by copyright, trademark, patent, trade secret or proprietary right of any party;
   • Is or may be considered unsolicited or unauthorized advertising, promotional materials, or any junk mail, spam, spamvertisements, make money fast schemes, chain letters, pyramid schemes, or any other form of solicitation;
   • Contains viruses, worms, Trojan horses, time bombs, trap doors, or any other computer code, files, or programs or repetitive requests for information designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment;
   • Is unlawful, harmful, threatening, abusive, harassing, tortious, unlawful, libelous, defamatory, vulgar, obscene, or invasive of privacy;
   • Is of adult nature, pornographic, or harmful to minors;
   • Promotes illegal activity, including providing instructions for illegal activity, or transmitting, disseminating or offering fraudulent goods, services, schemes or promotions, or furnishing false data on any signup form, contract or online application or registration, or the fraudulent use of any information obtained through the use of the Services including use of credit card numbers.
   • Exploits the images of children or discloses personally identifiable information belonging to children. If Excellent Exchange determines that you have violated the terms of this Acceptable Use Policy, that determination, made at Excellent Exchange's sole discretion, is grounds for immediate termination of your Excellent Exchange account without notice or penalty to Excellent Exchange.

DMCA Policy

Digital Millennium Copyright Act policy. If you have a good faith belief that material on a system or network controlled or operated by Excellent Exchange is infringing upon your copyright please notify us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .